Terms & Conditions

By accessing and using the Send Me a Pro platform, website, and services, you accept and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all visitors, users, homeowners, and service professionals who access or use our services.

Send Me a Pro is a marketplace platform that connects homeowners ("Clients") with independent home service professionals ("Pros"). We facilitate connections between Clients and Pros but are not a party to any service agreement between them. Each Send Me a Pro location is independently owned and operated as a franchise.

We do not employ the Pros listed on our platform. Pros are independent contractors who have agreed to our Pro Terms of Service. Send Me a Pro does not guarantee the quality, safety, or legality of services provided by Pros.

To access certain features of our services, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for all activities that occur under your account.

Payment for services is processed through our secure payment platform. By providing payment information, you represent that you are authorized to use the payment method provided. All payments are subject to our payment processor's terms and conditions.

Membership fees are billed on a recurring basis according to the plan you select. You may cancel your membership at any time, but no refunds will be issued for the current billing period.

We stand behind the quality of work performed by our Pros. If you are not satisfied with a completed service, please contact us within 48 hours of service completion. We will work with you and the Pro to resolve the issue, which may include a return visit to correct the work at no additional charge. Our satisfaction guarantee is subject to the following conditions:

• The complaint must be reported within 48 hours of service completion
• The dissatisfaction must relate to the specific scope of work performed
• The guarantee does not cover damage caused by pre-existing conditions
• The guarantee does not cover work that was modified by a third party after completion

You may not use our services for any unlawful purpose or in any way that could damage, disable, or impair our platform. Specifically, you agree not to:

• Contact Pros outside of the platform to circumvent our fee structure
• Post false, inaccurate, or misleading reviews
• Use our platform to harass, abuse, or harm Pros or other users
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use automated tools to scrape or collect data from our platform

The Send Me a Pro name, logo, website content, and all related materials are the intellectual property of Send Me a Pro and its franchisors. You may not use, reproduce, or distribute any of our intellectual property without our prior written consent.

To the maximum extent permitted by applicable law, Send Me a Pro and its franchise locations shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our services.

Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid to us in the 12 months preceding the claim.

You agree to indemnify, defend, and hold harmless Send Me a Pro, its franchise locations, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of our services, your violation of these Terms, or your violation of any rights of another.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Orange County, Florida.

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

If you have questions or comments about these Terms, please contact us at: